| 000 | 00438nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 230917s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_e205545 _aMAIN |
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| 041 | _aEnglish | ||
| 082 | _a658.812 G898S(3) | ||
| 100 | _aGronroos, Christian | ||
| 245 | 0 | _aService management and marketing: Customer management in service competition | |
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi _bJohn Wiley _c2012 |
||
| 300 | _ax, 483 p. | ||
| 942 | _cBK | ||
| 999 |
_c175574 _d175574 |
||