| 000 | 00430nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 230917s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_e206059 _aMAIN |
||
| 041 | _aEnglish | ||
| 082 | _a658.8 Z37S(5) | ||
| 100 | _aZeithaml, Valarie A | ||
| 245 | 0 | _aService marketing: Integrating customer focus across the firm | |
| 250 | _a5th ed. | ||
| 260 |
_aNew Delhi _bTata McGraw-Hill _c2011 |
||
| 300 | _axxvii, 763 p. | ||
| 942 | _cBK | ||
| 999 |
_c176182 _d176182 |
||