| 000 | 00458nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 250112s9999 xx 000 0 und d | ||
| 020 | _a9780429328091 | ||
| 100 | _aDaniel Lafrenière | ||
| 245 | 0 | _aDelivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships | |
| 260 |
_c2020 _bProductivity Press |
||
| 650 | _aBusiness & Management | ||
| 856 | _uhttp://www.taylorfrancis.com/books/9780429328091 | ||
| 942 | _cEB | ||
| 999 |
_c301730 _d301730 |
||