000 00389nam a2200145Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e74363
_aMAIN
041 _aEnglish
082 _a658.812 S21T
100 _aStamatis, D H
245 0 _aTotal quality seruice: Principles, practices and implemention
260 _aDelray Beach
_bSt Lucie
_c1996
300 _axvi, 318 p.
942 _cBK
999 _c89886
_d89886